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Suzann's Flowers
- Florists
- Upland, CA
About this business
Location details
1589 W 9th St A, Upland, CA, 91786, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
My Husband sent me flowers from this place and it was beautiful. I have one complaint though. We do vase less flowers cause I have way too many already. The arrangement was really beautiful , but the baby's Breath and the green foliage was too short to put in a vase . Why would you do that? Everything is supposed to about the same length so it fits even in the vase and reaches the water . Hopefully the next order will be better arranged.
The women who were at the business were very helpful and polite but the husband or whoever this older man was rude and racially biased . I came in and bought a small amount of flowers as I am gathering a very special bouquet I am putting together myself for someone who is sick that is special to me . The woman who assisted me gave me the okay to do so , this old man approaches me telling me I can't do this here and I am trespassing now. When I had just made a purchase and was given permission to do so . I did not mean to los... read more
Business response:
Sylas, accusing us of being racially biased is offensive. Our policies have nothing to do with your race or anyone's race. You purchased flowers from somewhere else and then expected to be able use our facilities, including our designing tables, knifes, scissors, and wrapping paper, to make your own arrangement with the flowers that you did not purchase through us. We do not allow that, and when we asked you not to do that, you became extremely aggressive. My father is 70 years old and you threated him with violence after h... read more
What I ordered vs what was delivered $207.85 total Website would not recognize characters when the message for the card was typed using Spanish keyboard. Employees did not read caption including the time of delivery and did not reach out to the contact info provided. The arrangement was lacking in volume to say the least. Would not recommend.
Business response:
Hello Ale, I’ve been waiting for your response to my private message but I haven’t gotten a reply. We believe in 100% satisfaction and I’d be happy to send an arrangement to the family’s home on our behalf or offer compensation for this order. Please feel free to contact us at your earliest convenience.
I had ordered 18 roses for a loved one.expecting them to receive 18 roses they only received 7. $160 price. I was embarrassed
Update: after 1 day the flowers are already dying. If you look at the 2 star reviews my situation seems to be repeated over and over again. This morning I called Suzanns flowers to order an arrangement for my wife to be sent to her work. They have 3 sizes, obviously the bigger the cost goes up. I purchased the largest arrangement and it was delivered to my wife When she got home I took a look at it and it looked more along the size of the standard size (smallest). I called suzanns and expressed my disappointment in w... read more
Business response:
Hello Juan, I sincerely apologize for not being able to come to an agreement on how to handle this situation. I issued a refund for your entire order. In situations where our customers are unsatisfied with their order, we do offer compensation or an exchange. I offered to make a new arrangement and to send you a photo of it before we take it out for delivery to make sure you were happy with it. I know that you didn’t want us to exchange the flower arrangements at her work, but still wanted the new one delivered to her w... read more
Me and my friend came in to buy last minute flowers for a birthday party, and upon arriving the lady asked us what we were looking for. We told the lady it was a bouquet and she told us "you do realize that those type of bouquets are $100 and up right?" We didn't ask for the price, we just wanted to get any bouquets available. After she told us that we already felt judged and uncomfortable. I don't know if it had anything to do with the way we looked or what but at that point we just decided to leave. I didn't appreciate ... read more
HORRIBLE SERVICE. Long rant of a post but worth the read. I placed an order for my daughter's graduation two days before pick up. I ordered her a flower lei with glitter and paid over the phone. When asked what time I would like to pick it up I stated, "3-5ish," to which the girl replied that was fine. I foolishly didn't look to see what time this place closed, not knowing they close at 5pm. On the day of my daughter's graduation I came to pick up her lei at around 5:15pm (I was running a bit late like every mom on t... read more
Business response:
Hey Hannah, I understand your disappointment and frustration. It was a beautiful lei and we would of been happy to stay open a little later if we were notified. We should of checked our pick up order and saw that your order was still here past it's intended pick up time. We should of given you a courtesy call as well. Those are our mistakes. Please accept my sincere apologizes for my attitude. My intention was not be rude. I issued your refund immediately. Thank you
Flowers weren't in great condition. They were ok. Arrangement wasn't as pictured. Wont be back
Business response:
Hey Kelly, have you contacted us directly? We'd be happy to make this right and exchange your bouquet for a new one. Please give us a call! Thank you
I am sad to say I am disappointed with Suzanne's Flowers. I have been coming here for years and my go to spot for any type of flower arrangements. Recently, my uncle passed away and I wanted to buy him something special to show my appreciation. The rosary was scheduled for Sunday. I thought that I would go Friday and make preparations. I chose the arrangement, picked colors, paid, and was told to pickup Sunday before going to the rosary. I showed up Sunday and nothing was done. They forgot to create a ticket. I just ... read more
Business response:
Hey Rosemary, I totally understand your frustration. I personally made this mistake. I took your order and realized later that our printer was not working. After installing a new printer, I forgot to re-print your order. This is 100% my fault and I am deeply sorry. If there is anything I can do to help you, please give me a call. We can send an arrangement to a family members home free of charge. Thank you and I hope to hear from you soon.
Frequently asked questions about Suzann's Flowers
How is Suzann's Flowers rated?
Suzann's Flowers has a 4.7 star rating with 754 reviews.
When is Suzann's Flowers open?
Suzann's Flowers is closed now. It will open at 8:00 a.m.