This profile has been claimed by the business owner or representative.
Suzann's Flowers
- Florists
- Upland, CA
About this business
Location details
1589 W 9th St A, Upland, CA, 91786, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
I needed flowers for a sympathy gift. Ordered a nice $69.99 Emerald Garden Basket from the website. Recipient sent a picture of what they received - I was very disappointed and embarrassed. Basket not near as nice, a big bow (not on website photo) and some overgrown plants (including lily's). I would never have ordered that. Also paid 6.95 for a card which was not worth what was sent (a few lines of text on a standard floral insert). Web service, confirmation, and delivery was great, but what was received was embarrass... read more
My husband was away on business and sent me flowers that were never delivered. I had gotten four missed calls on my personal cel today from different numbers all without voicemails. They were not recognized numbers. Then later in the day I received a missed call on my business line also with no voicemail and when I searched for that number it came up with your business. Since I never used your business and no message was left I presumed it was a wrong number. Now this number is a business number found only on my website and ... read more
Beyond disappointed with Suzann's. I placed a flower order for my Uncle's funeral. I gave them the name and address of the church located in Chino Hills. The order was placed and paid for a week before the service. They did not deliver my flowers. I called and was told that the flowers were indeed delivered fifteen minutes before the Services started. After looking into it they discovered that my flowers were delivered to a church located in Rancho Cucamonga. Victoria said that things like this never happen and that she was... read more
Business response:
Sandy, we are beyond disappointed as well. We pride ourselves on our attention to detail and we missed this on one in a big way. We refunded your card and our offer still stands. We'd be happy to send an arrangement to the home, on us. Please give us a call if you'd like to do that. Thank you
Nothing like the picture. Good delivery date/time.. but if the flowers are not available why picture them online this way? False advertisement and I probably won't buy again.
Business response:
Emmeling, that picture does not look that the picture online at all! I’m curious, did you see the arrangement in person? That photo is from the top down and is obviously not from the front like the arrangement online. Can you give us a call? Thank you!
I needed a last minute boutonniere. I called first. They said they have one left. Shame on you for selling this baby rose for $18 shame on you. I will never use this place again ever. I only agreed to get it because i was desperate. I'll never be that desperate again.
Business response:
Judy, thank you for your business. Our double spray rose boutonnière is priced competitively and in accordance to the time it takes to make one. Although there isn’t a lot of flowers, greens, or ribbon used, it takes our designers up to 20 minutes to hand make each one. As for the freshness, it was made the same day that you purchased the boutonnière. It is prom season, so we made a few extra to accommodate customers that are in a pinch. They do not last more than a day, so we can’t make them far in advance. As always, w... read more
Was contacted to exchange bouquet, but this was a gift and was delivered to someones home, this would have caused an inconvenience for the recipient. Was later contacted to receive compensation for order, however never received compensation or additional follow up.
Business response:
Jenn, yikes! I apologize for not taking care of this issue in a timely manner. I contacted you immediately after your first review asking for more information so I can look up you order. I didn't get a reply till over a month later but I should of taken care of you immediately. I apologize again for my mistake. I refunded your entire order. Thank you and have a nice day.
I paid for the deluxe flower arrangement and was so disappointed with what was received. This is not worth the money nor was it the deluxe flowers advertised on the website.
Business response:
Priscilla, I’m glad we were able to work something out and fix our mistake. I sincerely hope you will consider us in the future and we will make sure you are satisfied with your order the first time. Thank you!
I feel very bamboozled to be honest. On their website they give you 3 options: Standard - Deluxe - Premium. ($49 - $59 - $69). I had purchased the Premium option which looks to be at least 25 flowers. I received 9..... So what was the point in me paying the extra $20?
Business response:
Jessica, we reached out but I understand that you were not looking for compensation or credit. We had to substitute the white spray roses with larger full size roses because we wanted to make the delivery in the morning as you requested. We guarantee 100% satisfaction so our offer still stands. If you choose to order with us again, please mention my name and we will love to go above and beyond for your next order. Thank you!
I have been ordering and receiving flower arrangements from Suzann's for 40 years. They have provided me with wedding, funeral, cemetery, birthday and special occasion flowers and arrangements. I received a beautiful arrangement on Sunday. White roses, miniature roses, carnations and lillys. By Monday the white miniature roses were dead even though I had added water and the flower preservative packet when it arrived. I called the florist on Tuesday morning to let them know as this is very unusual for their quality of ar... read more
Business response:
I totally understand your frustration and disappointment but this order was not placed with us directly. Our policy of requiring that all complaints and requests be filed with the "internet florist" (fromyouflowers, 1800flowers, avas) that the order was purchased through is an unfortunate necessity. What has happened in the past is that if we work out a solution with the recipient (just like yourself), the original company that sent us the order will still deduct our pay even after we correct the mistake. It's a big pain... read more
Frequently asked questions about Suzann's Flowers
How is Suzann's Flowers rated?
Suzann's Flowers has a 4.7 star rating with 754 reviews.
When is Suzann's Flowers open?
Suzann's Flowers is closed now. It will open at 8:00 a.m.