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Village Greenery And Flowers
- Flowers & Gifts
- Houston, TX
About this business
Location details
2323 University Blvd, Houston, TX, 77005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The flower arrangement that was received was nothing like what was ordered. I understand if one flower substitution or something is necessary but not for an entirely different arrangement to be delivered. Especially without even a heads up to see if I wanted to change the arrangement if what I ordered was not available. Unacceptable.
Business response:
My number is (713) 204-6869
I sent my cousin, who suddenly lost her husband, an arrangement based on their site. What she received is not only NOTHING like what I selected, it is ABSOLUTELY not even close to being a similar cost. Having spent years working in a family member's floral shop, it is unbelievable what was sent. This is completely unacceptable. And, don't give me the "substitution" excuse. These arrangements aren't even close. What was sent looks like it was pulled from a supermarket and thrown on a glass The first pic is what I ordered. T... read more
The $100 flower arrangement that was delivered did not at all resemble the photo on the website. I visited the website of 3 florists and spent (a lot of wasted) time selecting something to fit the recipient. I understand that reasonable substitutions have to be made, but this isn't what occurred. I called the business and asked what had happened -- thinking they'd delivered the wrong arrangement by mistake -- and was told what flowers they'd selected and that the "value" was more than I paid. So what? I'd never have ord... read more
Business response:
Ellen, Thank you for the feedback. I am very sorry for bad experience. We would of course be happy to replace it with a custom order. I am going to respond to you in private with a more detailed explanation. But again my apologies and I hope that you will consider reaching out to me I am allowing us to try to make things right for you. I was informed after I posted this response that you were told that you receive more value for your order. I want to apologize for that as well because that is not an appropriate response to ... read more
The quality of the flowers and arrangement is terrible. I received a bouquet for my birthday and about half the flowers were on their last legs and already mostly dead by day 3 (and yes these were properly sent in a vase with water so there should be no reason). The snapdragons in the bouquet are ugly and not arranged in any way that's pleasing to the eye. After a complaint was sent, they came back with another bouquet that was worse?!? Don't know how it's possible. They also requested the dying bouquet to be given back in e... read more
Business response:
JT, Call first let me apologize that you were unhappy with the bouquet received. We strive to provide the best customer service not only for our customers but also for their intended recipients. We use the freshest flowers available, pay attention to detail on custom orders to ensure that the final product is as close to what they see as possible. It also helps the designer who is reading that information to design an order that will hopefully bring that customer’s vision to life in their design. But unfortunately it is no... read more
If I could give no stars, I would. The delivery van for this business has a very unsafe driver. The person was cutting in and out of traffic, no blinker, fast, and driving on the shoulder of the road to cut in front of others. I won't buy from a business that puts someone on the road that is unsafe.
Business response:
Laura, Thank you for the feedback. I am sorry for your experience and would like to speak to you about this in more detail. Please contact me at your earliest convenience. My direct contact number is 713-204-6869.
I ordered flowers for my team and was present for the delivery. What they got was NOT at all what was reflected on the florists web site. I had to try to hide my disappointment when I really wanted to tell them that their arrangements were far less attractive than what was represented online. Additionally, I reached out to the Village Greenery via email to voice my concerns and sent them photos of what I ordered and what was actually delivered. No response. I ordered four arrangements and not a single one was what was re... read more
Business response:
Did you call our shop and let us know? If you haven’t please let me know ASAP and we will do what we can to remedy this. I also have some info about this product for you.
Placed an online order for Valentine's Day flowers and they never arrived. I should've known better when no one answered the phone the day before Valentine's, or the day of Valentines.
I ordered the Deluxe for a New baby arrangement and the picture they provide in the website and what i got are completely different. I suggest you go the actual place and see what they got because i was very disappointed. I've attached the pictures of what the website offers and what my sister got delivered. If your trying to send flowers to a family member at the hospitals near by don't bother ordering from here.
I was serviced by Jennifer. Everything went well, i paid express delivery fees and totaling $90. The arrangement was received on time however with a pretty simple bouquet with part of the message missing and even the main card that said "Hello Baby" was missing too. The message was totally lost on the recipient. The picture of the elephant holding a cute placard is not what you get. The online picture is misleading and you definitely are not getting what you think you are paying for. I called to ask for some sort of explanat... read more
Frequently asked questions about Village Greenery And Flowers
How is Village Greenery And Flowers rated?
Village Greenery And Flowers has a 4.6 star rating with 420 reviews.
When is Village Greenery And Flowers open?
Village Greenery And Flowers is closed now. It will open at 8:00 a.m.