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Palm Springs Florist
- Florists
- Palm Springs, CA
About this business
Location details
894 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Ordered 2 arrangements for my dinner party at Melvyn's. They arrived looking like they had been dropped, a few times. The eucalyptus was completely wilted in both arrangements. There was no structural element to hold the flowers in the short glass cubes. Really disappointed. We entertain, and send floral gifts at least twice a month. Thought PS had more to offer.
Business response:
Thanks for taking the time to share your experience with PSF. I wish it was a 5 star but gives us an opportunity to see how and where we can do better. I'm sorry if you experienced a quality issue. Your designs certainly did not leave our shop looking the way you described. Here is a photo of your design and how it looked when it left our shop: http://md2.mercurynetwork.com/KodakViewer/Pictures.aspx?ID=174024 I'd be more than happy to speak with you personally and see if there is something we can do to do right by you. Feel... read more
We ordered flowers for my mother-in-law's 80th birthday from Palm Springs Florist via their website. We ordered a gorgeous arrangement called Beautiful Whisper which cost $100. The arrangement that was delivered looked totally different - from the flowers to the vase to the color combination. We are so disappointed. We can understand some substitution, but not a totally different arrangement. We feel we received substantially less than what we ordered.
Business response:
Hey Alena, I've tried reaching you via yelp, email and a couple phone calls to discuss your order. I think I'd be more disappointed more that anyone to have an unhappy customer. Please contact to discuss. We stand behind our product and services 100% and want to do right by you if there is a problem. We take a photo of every arrangement before it leaves our store. Here is a link to your arrangement that was sent which does give a different perspective as to what you shared: http://md2.mercurynetwork.com/KodakViewer/Picture... read more
Boy! Mas 91st bday..they couldn't even put the message on a little card. Did they really have to deliver the message on a folded up .piece of paper with their advertising all over it. And in a short vase with the flower stems cut off. Sorriest bouquet I've seen
Business response:
Linda, we stand behind our product and services. We will try to make any problem right by you if possible. However I cannot find any "Linda D" in our system. If you'd like to reach out, I'd personally assist you. Jordan Palm Springs Florist 760.325.7441
So i ordered flowers to my girlfriends house as a surprise. I specifically asked that they're delivered to the front door and put on a table that was in front of the door. It was a surprise which they didn't seem to understand. I wake up in the morning to an ear full that my girlfriends family was contacted to get her information that i had already put down where they needed to go and all they had to do was deliver them. Never using this service again. How hard can it be to follow simple instructions given by the paying cust... read more
Business response:
Hey Robert, I appreciate you taking the time to leave your feedback. Allows us to review our services & procedures to make sure we are offering the very best possible experience to our customers. We understand ordering flowers is usually a surprise to the recipient and It's never our intention to ruin a good surprise. However our delivery policy is clearly stated "in all caps" online where you placed your order. We tried calling you first to let you know deliveries to DHS area require us to contact the recipient first to mak... read more
Gorgeous, high quality but overpriced. I spent $80 on an arrangement (not including delivery and tax) and they included only 6 pale pink roses and 2 hydrangeas! Next time it's probably worth giving another florist a chance...
Business response:
Hey Stephanie, We try to import the best product available for our customers. We certainly are not the least expensive florist in the area, but you will definitely get gorgeous and high quality when ordering through PSF. I'm happy to hear that you liked the design we made for you. Hopefully we get to work with you again in the future.
Not happy with the basket I ordered. It did not look like the picture on the website. Apparently you dont get notified when something is out of stock, they just replace it. Mothers day fail.
Beautiful arrangement - appreciated the last minute request by the florist to assist with this order - my only comment was that the arrangement is not worth $150 not including delivery and tax
Business response:
Gary, Thanks for taking the time to share the feedback. I appreciate that you were willing to post a photo of the design as well.
Ordered flowers to be delivered the same day and I was promised they would be. My credit card was charged within minutes of ordering but flowers never arrived. Sad service from something I could have Thank you Jordan for your response. Unfortunately your account of what transpired is not in line with what acutely happened. Bottom line your company dropped the ball and my client never received their flowers.
Business response:
Larry I'm sorry to hear your flowers were not delivered in time for your evening dinner. However my driver did get into the gated community and left a "attempted delivery" tag on what appeared to be a pad locked gate within a couple hours of you placing your order. My driver did not feel comfortable leaving the flowers in the open and empty garage when he was unable to make contact at the residence. I'm sorry you are disappointed, but it was not a lack of us trying to make it happen on short notice for you.
I tried 4 times to have a special message placed on a sympathy card; however, their on-line program kept putting in a generic message. Went somewhere else that could accommodate my request. Get into the 21st century. All patrons (out of area) can not visit personally. My condolences.
Business response:
James, I'm sorry to hear that you had trouble with our website. We have invested a tremendous amount of resources in our platform to give our customers the best experience possible across all their devices. We service orders daily from our website and this is the first time I've ever heard of a complaint regarding the card message option. Our platform allows personalized messages of considerable length. Again my apologies that there was an issue that caused an inconvenience for you. I've brought this issue to our IT Team t... read more
Frequently asked questions about Palm Springs Florist
How is Palm Springs Florist rated?
Palm Springs Florist has a 4.9 star rating with 1,130 reviews.
When is Palm Springs Florist open?
Palm Springs Florist is closed now. It will open tomorrow at 8:00 a.m.