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Candlelight Florist
- Florists
- Santee, CA
About this business
Location details
9740 Mission Gorge Rd Ste E, Santee, CA, 92071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Want to say a big thank you for the beautiful table centerpieces I ordered for my husband's 70th surprise birthday party!! They were spectacular and beautiful everyone asked me if I had gone to an expensive flower shop!! I told them no I used Candlelight Flower Shop in Santee. They were very helpful and helped me pick out the colors, flowers, container and style of the arrangements and they even delivered them on Sunday. They go that extra mile for there customers and there customer service is the best. Thank you again for ... read more
Business response:
Thank you so much for the positive review! - Candlelight
Hello, It has taken me a while to write this review, but, here I am and here it goes. I would recommend Candlelight Florist to EVERYONE. Candlelight florist handled the flowers for my mother's funeral in April, 2012. What a BEAUTIFUL Job they did. The prices were very reasonable and staff was very kind and cheerful during that time. My mothers favorite flower was a pink rose. The casket spread of pink and white (very large) roses was spectacular. I didn't expect such large roses. The cross was very nice as well. All eleven ... read more
Business response:
Thank you so much for the positive review! - Candlelight
Selection/value.My son got ripped off.Bouquet was delivered and the flowers were half dead.I e mailed them and sent pictures but they NEVER responded.
What business answers the phone and just says, Hello? And then I'm met with attitude because of why I called. I get it, they're busy with tomorrow being Valentines Day, but it's still no excuse to act as if I'm bothering them. Been going here for years, but I'll find another business that at the very least, sounds like they're happy to help and treats me like a valued customer.
Business response:
Mark, We're sorry to hear you didn't have a positive experience with our business this past Valentine's Day. We work hard to provide excellent service to all our valued customers. We generally hire additional staff for holidays and not everyone is as experienced in customer service as our regular employees. Please know we do value your business and would love to see you again! -Candlelight
Very disappointed in what I ordered vs what I got! I paid $153 and ordered directly from their photo on their website. I called and expressed my concerns and was told they couldn't find the flowers that would match what I ordered. Instead they gave me flowers of equal value without informing me to see if I wanted to proceed. I asked for a refund and was told they don't issue one after the flowers are delivered. I will never order or recommend them in the future.
Business response:
Alicsun, We are sorry to hear that the arrangement didn't meet your expectations. Because flowers are a seasonal product, it is sometimes necessary to substitute flowers of an equal or greater value if specific blooms aren't available. Our manager made an extra trip to the Carlsbad flower markets on the morning of the day you requested delivery (nearly 40 miles from our shop) and looked for the flowers for the arrangement you ordered. Unfortunately, it was the day before Easter, and vendors had a lot of spring pastel-colored... read more
Overpriced and underwhelmed. We have chosen Candlelight Florist for special deliveries and holidays many times. We have been so happy with deliveries in the past, that is until yesterday. The arrangement received was lacking and sub par. A chewed leaf with a hole in it, two wilting sunflowers with the leaves already falling off and this is the center front! If I was a floral designer I would be embarrassed to send these out to clients with my name and company on them. Honestly, I'm upset my husband spent his hard earned mon... read more
Business response:
Lynne, We are sorry to hear that the Valentine's arrangement didn't meet your expectations. We work hard to provide high-quality, professionally designed products to all of our customers. Again, sorry you had a negative experience. - Candlelight
Absolutely bummed! Four days after picking up my daughters bundle of roses ($90 value) the roses died, unreal! What a waste of money! Whomever is your flower vendor they are giving you crap flowers!
Business response:
Jessica, We are sorry to hear that you had a negative experience with us. We work hard to provide beautiful arrangements made with the freshest blooms available. Again, sorry to hear that we didn't meet your expectations. - Candlelight
I have been to this flower shop multiple times since moving from downtown to santee. I wanted to patronize a small business as I too am a small business owner. I walked in with 20.00 to get my wife some get well flowers. She walks back out with 2 flowers and some green to add thickness. I am do disappointed. They look like crap, I was embarrassed to give them to my wife whom was sick at the time. This was about 3 days ago. I won't be returning. You don't get any value for your dollar here if you're poor. It's sad to see a co... read more
Business response:
Dan, We're sorry to hear you had a bad experience with us. We work hard to have competitive pricing. However, because of the higher quality of our flowers and the custom craftsmanship of our arrangements, we can't compete with grocery store prices. Also, some flowers, like roses and lilies, cost more at our suppliers and therefore come with a higher price tag. Again, we're sorry you had a bad experience. - Candlelight
These guys are a scam. Do not use them. Where do I begin? I ordered a flower arrangement via thier website to be delivered for Valentines Day. It came to $114 which is a little pricey but I was willing to pay a little more to support a local business and get a more personalized service. They called me a couple days later to say they would not be able to provide what I ordered due to a glitch in thier system. I wasn't going to be able to make alternate arrangements on short notice so I went with it and agreed to something dif... read more
Frequently asked questions about Candlelight Florist
How is Candlelight Florist rated?
Candlelight Florist has a 4.4 star rating with 235 reviews.
When is Candlelight Florist open?
Candlelight Florist is open now. It will close at 6:00 p.m.