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Rainbow Florist
- Florists
- Bronx, NY
About this business
Location details
2134 Westchester Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
They never delivered flowers or picked up the phone !!! Horrible experience !!!! Calling my bank now to try to get my money back!!! Terrible ! I'm beyond Update:They delivered the flowers two days later with no explanation. Just an apology. While they reached out to inquire on my issue it doesn't change the fact that I paid for a service to be rendered on a holiday and it didn't happen. To make matters better for this business I am updating my previous review as these are the fact m
Business response:
I understand. All I was asking is for the portion where you stated, “we didn’t deliver your flowers” to be updated. As we did deliver your flowers. You are more than welcome to keep your opinion as is. If u look on our teleflora web page, our yelp business page, an FTD page, we require a 1-2 day advance order for delivery on major holidays. It’s stated on all our websites, plus social media sites. If the order is not placed in advance we can not guarantee same day delivery. With that being said we try to please all o... read more
I will never order from them again. The arrangement I ordered was not what I ordered and they delivered it very late to the wake. So please if you are ordering from out of town find someone else.
I ordered flowers for a family member and the funeral was right across the street from the florist. They never delivered the flowers it was a one day viewing and i'm still waiting for a full credit from them.I have called three times already and it's terrible that this place is very unprofessional and i can't get all my money back at one time.So if i am you look for another florist to do business with.
Flowers have yet to be delivered, and they're already 4 hours late. It was an arrangement at over $100, and it's been a complete nightmare. I cancelled my card and everything because I thought they were a scam. STAY AWAY.
Business response:
Jerry M. I want to apologize for the inconvenience our mistake caused you. If you have the time please fill free to call me personally (Harry Nicolaou) at the shop number listed, and I can re assure you we are a legitimate flower shop I would love the opportunity to serve you again. Any time you need us we are available. Again we apologize and appreciate your time.
Horrible Customer Service - I ordered a bereavement arrangement for a co-worker that lost her father. The arrangement was to be not from me but from the company that we both work for. I trusted that the arrangement was delivered and did not think anything else of it. That is until my co-worker returned to work a couple of weeks later and I asked if she or her mother had received the arrangement sent from the company. She stated that she had not. I immediately called and spoke to someone that took all my information and ... read more
Do not purchase your flowers from here. My family paid cash for 5 floral arrangements to be delivered to the Ortiz funeral home which is right across the street. The arrangements were set to arrive by 5. Again, consider that this was a funeral. Only one floral arrangement arrived on time. The rest were 2 hours late... and it gets better!!! They were only delivered 2 hours late after we had to physically leave our family members funeral to go ACROSS THE STREET to demand that our flowers be bright immediately. The staff is unp... read more
People stay away from this place. If you need any arrangement of flowers delivered for any occasion, this is not your place. Stick with 1-800 Flowers. I was to have flowers delivered Friday Aug 5th before 5pm, the flowers never came. They delivered them Saturday Aug 6th and the Flowers were almost dead. I never write reviews but this had me so pissed, I just had to.
Business response:
Dear Pamela, I want to personally take the time to apologize for the late delivery of your arrangement. No matter how much time has passed, I want to Personally invite you back to Rainbow Florist to make this up to you. The next chance you get please feel free to call me, and we will work towards making this situation right; no matter how long ago it was. Thank you for your time, and I look forward to hearing from you Pamela R.
This is my first Yelp review and it's not good. I ordered Valentine's Day flowers thru this florist. The flowers were never delivered and no one called me to say what happened. You know how I found out? From the intended recipient. Very embarrassing.
Do not use these guys! Ordered a plant fir delivery, got a call that they needed a new credit card I called back right away gave new card info and was told the delivery was on its way. Few hours later the person I sent the plant to - my mom - had not received the delivery. I call again and was told they had a lot of deliveries and that the order would get to her. Here it is a day later - I call a third time to be met with rudeness and that the orders were out yes but my order didn't go out because the delivery guys left. Did... read more
Business response:
Hi Maria G. I Am so sorry for the delay in response to your experience at Rainbow Florist. -No matter the length of time gone by; I want to personally apologize for any inconvenience this might have caused you in 2015. We are and have improved the staff and customer service since your order with Rainbow Florist, and encourage you to give us another chance here in the near future to show you the improvements we have made. As the owner of the business I am looking forward to serving you Personally! We will be looking forwar... read more
Frequently asked questions about Rainbow Florist
How is Rainbow Florist rated?
Rainbow Florist has a 4.1 star rating with 172 reviews.
When is Rainbow Florist open?
Rainbow Florist is closed now. It will open at 9:00 a.m.