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Edelweiss Flower Boutique & Flower Delivery
- Flowers & Gifts
- Santa Monica, CA
About this business
Location details
1722 Ocean Park Blvd, Santa Monica, CA, 90405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
WORST FLORIST EVER. I put my Valentines order in on Friday before Valentines day. Specifically told Edelweiss that they needed to be delivered to an office by 5 PM. It is now 6:30 PM and after numerous calls and an email at 4 PM, I find out they are not delivered. Don't make the same mistake I did. Click on the next florist and skip these guys! HORRIBLE! Happy Valentines day and the flowers you did not get!
Business response:
Hi Patrick, Once I found your email after being here for over 24 hours I took action. I tried to find the driver that had your flowers and once he did not answer our calls, I made another beautiful flower arrangement of hydrangeas, roses and other premium flowers and drove down to her office. It took a while to get to her office the traffic was very bad. The office opened the door for me and went to find her. She was very surprised with the arrangement and commented on it being large and beautiful. I apologized to yo... read more
I always shop here and love th is place for there variety of plants, I called today to look for seeds and was spoken to and cut off and hung up on the phone by a lady, I have never been spoken to loke this before so I will not be returning, sorry I have to give this place two thumbs down, it would be awkward to return and see the lady who was so rude and disrespectful to me over the phone ..
Business response:
Sorry for the miscommunication, Mark. We have a land-line and the connection with your phone had a lot of static. The person who answered your call tried to let you know we are a florist and that we do not carry seeds. She suggested other locations that carried seeds to call, a plant nursery or Home Depot. Your phone on our end went dead and after her saying hello many times with no response hung up the phone. You did call back and she did apologize for any misunderstandings. We are a florist and we do carry some indoor ... read more
Nice flowers but very rude and unhelpful. Probably will not go back even though very close to home.
Business response:
Dear John, We sent you a private message and are following up to make sure you received it. Please let us know if there is anything else that we can do. Once again we welcome comments negative and positive alike because it is critical in helping us improve on a daily. We would appreciate it if you can provide us with some more information on your visit. Thanks again for sharing and we hope you visit us again in the near future and give us another opportunity to you provide excellent service!
Received Valentine's Day flowers after the clearly noted (the guy that accepted the delivery saw) time of 4pm. They arrived after 5pm. I'd left for the day. They are really close to the delivery destination, even realizing it was Valentine's Day, should have been on time especially considering 4pm is not early. The arrangement was beautiful, the price was exorbitant, again even for Valentine's Day.
Business response:
Hello Ss, thank you for your feedback. While these types of issues are sometimes unavoidable, we strive to make sure each and every delivery arrives in a timely manner, and to offer our products at the best prices around. Please know that we take customer comments seriously, and will do everything we can to avoid these kinds of problems in the future. We hope you'll consider working with us again and giving us another chance to earn your business. Thank you for writing.
Ordered flowers for a funeral service and was suggested a rose basket from one of the employees. It was less than I wanted to spend so I asked her to use the extra money and add a few more roses. When I arrived at the funeral our arrangement was in a plain glass vase with only the roses, no ribbon or filler. When I called to speak with the manager/owner, I was told that "someone" cam ein and said that the vase would be easier to carry so no basket. I am the one who paid for the flowers, and should have recived a phone ca... read more
Business response:
I know it's been a long time since you last came in, Stephanie, but I really wanted to reach out and apologize here. We appreciate feedback like this, and we've made a lot of improvements over the years, and we hope you'll consider giving us another shot to show you what we're really made of. All the best, Liz, Owner
I placed an order yesterday and the customer service of this place really sucks. The lady answering the phone is really awful. No sense of helping anyone at all. Stay away from this place. Will not order from there in the future.
Business response:
It's been a long time since you left this, Ashish, but I wanted to apologize here. We've taken feedback like this to heart, and we're looking forward to showing you much we've improved over the years. We did honor a discount from another floral company that at the time we did not offer. I'd love another chance to show you what we can do, so please let us know what my team and I can make for you. Best, Liz, Owner
I placed flowers this morning (September 12th, 2011) online with Edelweiss Flower Boutique, and it was a pretty seamless process; however, when I called to see what flowers were available, I received terrible customer service from Marissa. She was very rude and curt with all of her replies. I was trying to inquire about what they had to offer, and all Marissa was concerned about was getting me off the phone. She was very defensive and hostile when I tried to get her to tell me what time the flowers would be delivered even th... read more
Business response:
I know I'm really late responding here, David, but I couldn't let this review go by without reaching out. I apologize that the customer serviced you received was less than stellar, and I assure you that we've only grown in the 4 years since you left this. You deserve the best, and I hope you'll consider giving us another chance to show you the great work we're known for. Best, Liz, Owner
very disappointed with their service...didn't get a bday order on time for my friend's bday. Very expensive and poor customer service.
Maybe this place is ok if money is no object - otherwise maybe not. I just tried to order a simple corsage - priced on their own website under their "recently viewed" items at $12.95. They wanted to charge me $27!!! The person on the phone told me there were no prices on the website - hmmm - obviously they are not supposed to show up. Very disappointed.
Business response:
When this person called we told her we did not have prices for corsages or bridal flowers on our website. So we did quote her according to our pricing. Our corsage pricing has been the same for over 5 years. She tried to order the corsage at the price she stated but the other flower shop would not take her order. So why are we being blamed for something we had quoted her based on our pricing?
Frequently asked questions about Edelweiss Flower Boutique & Flower Delivery
How is Edelweiss Flower Boutique & Flower Delivery rated?
Edelweiss Flower Boutique & Flower Delivery has a 4.8 star rating with 513 reviews.
When is Edelweiss Flower Boutique & Flower Delivery open?
Edelweiss Flower Boutique & Flower Delivery is closed now. It will open tomorrow at 9:00 a.m.