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Edelweiss Flower Boutique & Flower Delivery
- Flowers & Gifts
- Santa Monica, CA
About this business
Location details
1722 Ocean Park Blvd, Santa Monica, CA, 90405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Received flowers for my Anniversary. I normally am use to quality flowers. The flowers I received based on the price my boyfriend paid all looked like they used filler flowers to make the arrangement. New to the area and he wanted to try a new flower shop local to Santa Monica. I was pretty disappointed. I know its the thought that counts but not for the price point he was charged.
Business response:
Hi, Maria. Thank you for sharing your feedback. We always aim to create beautiful arrangements with the freshest flowers. Sometimes, fresh blooms like lilies may not be fully open to ensure longevity of the arrangement, which might explain why the arrangement didn't quite match your expectations. The arrangement ordered from our shop is also of a very different style compared to the other arrangements you have purchased and shared here. We want to assure you that your boyfriend's order was filled exactly as specified. The de... read more
This is probably the most disorganized flower business I've ever encountered. Somebody of our friends sent us birthday flowers. This shop not only didn't include a greeting card, they even did not have any records for the order. So, we have no idea who to thank for sending flowers and the sender will be disappointed not to receive thank you from us. Stay away from this place to avoid similar frustrations.
Business response:
This is not how we like to treat our customers, Boris. We want to make sure our services are always on point and seamless. We're sorry to hear we missed the mark. Please give us a call at (310) 452-1377 or email us at edelweissadmin@verizon.net. We'd love to earn back your trust.
Do not use this florist if you need the flowers to last more than 1 day. Maybe for weddings or some other event that the flowers need to look good for just a few hours. But their flowers die after 1 day. Got a lovely arrangement for my birthday on a Thursday afternoon, by Saturday morning the flowers were all dead. They should last more than 2 days. The sender paid for the deluxe arrangement with box of candy added. For over $100.00 it should last close to a week. This is the 2nd time I had issues with their product. Got a b... read more
Business response:
Hi Maryanne, thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with us did not meet your expectations. Our designers always aim to give you the most beautiful quality products. You may check our social accounts for client testimonials on our designer arrangements, as we make sure our flowers are always fresh and personalized for your needs. After getting in touch with you to clarify your concern, we sent out a new arrangement of 9 roses in a vase with another mug as our token o... read more
Awful service. I ordered flowers to be delivered for Valentine's Day the Friday before. Not only was the woman I placed the order with on the phone extremely rushed and rude, but upon receiving my receipt, I noticed she not only wrote down the delivery address wrong but also the greeting card message. Thank god I caught it and was able to email them to make the necessary changes. Another red flag was when she said they were overwhelmed with over 200 orders for Vday and were going to be shutting down their phones on Monday so... read more
Business response:
This is not the impression we should leave, and thanks for bringing this to our attention, Sabrina. We strive to hand-deliver beautiful and fresh arrangements that serve to enhance the occasion. If you could call us at (310) 452-1377 or email us at edelweissadmin@verizon.net, we’d love to discuss the details of your experience further and address the matter.
I ordered flowers a week before Valentine's Day to beat the rush. I figured I might have a better chance of getting a nice bouquet if I order early. I took the plunge trying a new shop by my wife's work and boy do I regret it. I was embarrassed that my wife was delivered flowers that looked nothing like what I actually purchased. Looked like a child put it together and not only that the flowers looked like they were already dying and not pink like what I paid for. Biggest waste of money ever! $135 for what?? Absolutely terri... read more
Business response:
Dear Arron, I apologize for the roses. We always try to get the freshest flowers. Valentine Day is when our growers, shippers and wholesalers quadruple our prices for roses. We try to keep the prices lower than what is the traditional mark-up for this price increase. Our margins are very, very low during this Holiday. During the very hectic Valentine's day holiday we have freelance designers that help our shop. Even with their help we were here til 3:00AM trying to complete our many floral designs for our clients. I we... read more
The arrangement was nice and the shop was accommodating this was, however, the shortest lived bouquet of flowers I have purchased... ever. The very next day after the flowers were delivered the entire thing was dead and pathetic looking. I'm fully aware these things are not meant to last forever but I have never had this issue before. The instructions were followed, we had the arrangement at home in good temperature (where we have and take care of other plants) but that didn't matter. Not shopping here again, $100+ dollars d... read more
Business response:
Dear Albert, I thank you for letting us know about your floral gift your recipient received a week ago. I am sorry you your flowers did not last like they were suppose to. The carnations, alstroemeria and daisies are flowers that should of last at least a week if not longer. The pink roses in the arrangement was received from our rose grower that day, which we hydrated before we designed your gift. When your order came in we had purchased some of of the flowers missing from your bouquet from our vendors. Mondays is when ... read more
Unfortunately your relationship with teleflora is result of this poor rating. A delivery requested ($paid for) never was received by my recipient. The delivery went to wrong address (although correct / verified address was provided). I am being charged for a NO FLOWER DELIVERY and continual emails to Teleflora who indicates your floral shop delivered them. This was a very special occasion 2/16 and you and Teleflora dropped the ball. Regrettably - your business will suffer simply because not admitting to Teleflora tha... read more
Business response:
We are checking our deliveries for that day. I will speak to our driver about this delivery of your plant to Marina del Rey. According to our deliveries for that day, your sister was not home and our driver went to the leasing office and had the office sign for the plant at 12:19 PM. Our drivers go to leasing offices of large complexes when the recipient is not available/or not answering their phones since these are security buildings. We cannot get into these buildings unless the recipient lets us in. We did send a mo... read more
This store has some of the worst customer service I have ever dealt with. I tried to setup a twice a month account so my wife had fresh flowers around the house. These were expensive arrangements and I was continually treated very rudely. I called and told them I needed to skip a week as I'd be out of town and they delivered the flowers and charged me anyway. When I called and complained they told me they would just cancel the account. Since they don't seem to need the business I suggest you go to someone else who does. ... read more
Business response:
Hi David, I am sorry we were not able to fulfill your needs of a loose wrapped floral bouquet delivered to your wife. We value all orders, including modest floral gifts. For your orders we sent only fresh higher-end flowers and greenery (no carnations or chrysanthemums). You stressed that you wanted high-end varieties of flowers, as previous floral companies were not able to meet your expectations. Higher-end, fresh #1 quality flowers (like grades of beef) cost more per stem, meaning your wife received a smaller bouqu... read more
Visited the flower shop on valentines day and wasn't greeted warmly. Not an issue as I was trying to make it quick. No one was in a helping mood and was totally overcharged. I asked for a few rose petals and a single rose. They handed me an entire bag and charged me over $40! They also wouldn't even accept the 20% off coupon they offer on yelp and said that it didn't work for holidays. I wish they weren't so wishy-washy on prices and not informative about how much certain items cost.
Business response:
Hi Patrick, I am sorry you had such an experience during a very busy, crazy holiday. I am sure if you came on a non-holiday it would not have been so chaotic. We try our best under very extreme conditions (most of us had about 2 hours sleep each night for 4 days leading up to Valentine's Day). During the Valentine holiday our supplier and growers raise our price for roses 4 times our normal prices. We do not mark up our prices to that level but we do have to charge more in order to pay our vendors, staff and over head so... read more
Frequently asked questions about Edelweiss Flower Boutique & Flower Delivery
How is Edelweiss Flower Boutique & Flower Delivery rated?
Edelweiss Flower Boutique & Flower Delivery has a 4.8 star rating with 513 reviews.
When is Edelweiss Flower Boutique & Flower Delivery open?
Edelweiss Flower Boutique & Flower Delivery is closed now. It will open tomorrow at 9:00 a.m.