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Crystal Gardens Florist
- Flowers & Gifts
- Poway, CA
About this business
Location details
13654 Poway Rd #180, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My dad was recently put in charge of purchasing memorial flowers on behalf of the members in his community band, for a woman who had been a member of the band and who had died. We were in a bit of a hurry to get them to the mortuary before the family viewing, so I did a Google search on my cell phone and directed him to Crystal Gardens Florist. Located in a strip mall that's slightly less podunk and run-down than some of the other nearby strip malls, Crystal Gardens Florist is a cute business that has apparently been a com... read more
My son and daughter in law in Washington state decided to send me flowers for Mother's Day. Granted they were a bit late in ordering on crystal gardens website (Friday May 8) but the order went through so they thought everything was fine. Saturday morning they received an email saying the flowers would be delivered that day, May 9. So, they sent me a text saying to expect a delivery. NOTHING CAME!!!!!!! I was so disappointed to not get my flowers! Monday morning, May 11 I went into the store itself (2 miles from my house) an... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration caused by your Mother's Day flower order. Mother's Day is one of the most important occasions of the year, and we understand how upsetting it was for both you and your son and daughter-in-law to expect a delivery that never arrived. We also understand that receiving a delivery confirmation email only added to that disappointment. Unfortunately, due to an issue with our ordering system, your order was accept... read more
I ordered a bouquet from Crystal Gardens for a friend who had surgery. The bouquet was to be a $100+ bouquet. I was so disappointed! The bouquet was very small -equivalent to a $50 bouquet (as seen on their website), the vase wasn't the one that I picked out, I paid for a balloon they neglected to deliver (they did deliver two balloons the next day-anticlimactic). I like to support our local businesses, but I will have to reconsider it the next time I order flowers.
Business response:
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially when you were sending flowers to support a friend during their recovery. Our goal is always to create arrangements that reflect the value and sentiment behind each order, so it is disappointing to learn that you felt the bouquet did not match what was ordered. We also apologize for the vase substitution and for the missed balloon delivery. While substitutions can occasionally b... read more
For what they charge, not impressed with the cheap chocolates. Then to find out that they come frm Ross which is in the same shopping complex.
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear that you were disappointed with the chocolates. We’d like to clarify that while we do source some items locally for convenience and availability, our goal is always to provide arrangements that are beautiful, fresh, and thoughtfully put together. That said, we understand that expectations can vary, and your input is important to us. We appreciate you bringing this to our attention and will take your comments into consideration as we continue to improve our prod... read more
My daughter punched flowers for her boyfriends mom on May 6th to be delivered for Mothers day on May 9th. The flowers were never delivered and there was never any communication regarding the undeliverable flowers. My daughter called 10 times regarding what happened with the delivery and she was told several times she would get a call back. She never did. When she called again just before closing she was told she was reimbursed. There was no care or urgency on this matter. No flowers for mothers day. Please keep your money an... read more
Business response:
Hi Marcy, Thank you for bringing this to our attention, and please accept our sincere apologies for the experience your daughter had. We understand how disappointing it must have been for both her and her boyfriend’s mother not to receive the flowers as planned for Mother’s Day. This is not the level of service we strive to provide. We want you to know that we are actively investigating this issue. We have submitted the matter to our IT department to determine why the order did not come through on our end and why there was ... read more
I am so sad to say that my mother did not receive flowers for Mother's Day due to this floral company. I ordered flowers to be delivered Friday May 9th and they never arrived. I talked to a girl named Christina on the phone the next day who said would call me back with an update (no apology and was very rude over the phone). 2:50pm rolls around (10 minutes before they close on Saturday and are closed all day on Sunday) I call back and she said my paper order could never be found and I was refunded. No compensation, no flower... read more
Business response:
Hi Ana, Thank you for bringing this to our attention, and please accept our sincere apologies for the experience your daughter had. We understand how disappointing it must have been for your Mother not to receive the flowers as planned for Mother’s Day. This is not the level of service we strive to provide. We want you to know that we are actively investigating this issue. We have submitted the matter to our IT department to determine why the order did not come through on our end and why there was no communication regarding... read more
They did do an excellent job delivering when expected. But I was highly disappointed on the outcome of the arrangement. It felt like an extreme rip off. You can buy this quality for less money at trader Joe's, and it looks nothing like the photo on their website. Customer service was not very good. We went in to talk to them about it and they were very defensive telling us that Gladiola's were'nt in season, etc. Which we questioned at the time of purchase & they said no problem regarding the gladiolas. You can see they w... read more
Business response:
Hi Cindy, We are sorry to read this review. We chatted via text message, then when you and your friend came in person our designer added a lot of extra flowers and we did follow the recipe. When you left you seemed to be happy and your friend too - we would've made changes had you given us the chance to do it when you were in the shop. We are deeply sorry that this has been your experience with us.
This used to be one of my favorite florists in Poway. However they recently came under new ownership and since then the quality has gone way down. The past two arrangements I ordered had old flowers that only lasted about 3 days and just overall weren't that impressive. They used to have high quality and unique flowers. Now a days it's what I would expect from Vons or Costco.
Business response:
Hi Sean, I am very sorry to hear about your experience. I tried to find you in our system to see your last two orders but nobody came up under your name, unfortunately. I'd love to chat about your recent experience but without having more details on the order I cannot do much. If you'd like to call us at 858 486 4460 it'd be great! We buy flowers from the exactly same growers, we have the same staff in our shop - everything they make is to the highest standards and we continue Jeannie's legacy, but constructive feedback i... read more
I am saddened to be writing this review. In February 2022, I ordered an arrangement from Crystal Gardens Florist in Poway with a request for delivery on the next Monday. They were quick to accept my payment and tip. Tuesday, Wednesday, Thursday, no notification that they had fulfilled their end of the contract. Week 2, week 3, week 4, still no notification that they ever made the delivery. They clearly had my contact information as I received multiple advertisements from them each week. When I requested delivery confirmation... read more
Business response:
This is definitely not what we like to hear, Kenneth. Making sure your arrangements will be delivered as scheduled is always our goal. If you could call us at (858) 486-4460 or email us at crystalgardens@sbcglobal.net, we’d like to discuss the matter further so that you have no hesitation trusting us with your next floral purchase.
Frequently asked questions about Crystal Gardens Florist
How is Crystal Gardens Florist rated?
Crystal Gardens Florist has a 4.7 star rating with 487 reviews.
When is Crystal Gardens Florist open?
Crystal Gardens Florist is closed now. It will open tomorrow at 9:00 a.m.