The Bothell Florist

Billy A. 

on Yelp

13 years ago

Very disappointing experience. . I got my wife some flowers for $75. I didn't pay attention to it when I picked it up. The guy just hanged me the flower and said have a great day. I took off. When I got home, I noticed the flowers were actually in wilting process. I called them back right away and told them the situation. The lady insisted the flowers were fresh in the morning and asked me to come back for a return right now. I said I can't come back right now since it is a 2 hours commute for a round trip. She said... read more

Dana W. 

on Yelp

14 years ago

Ordered a plant (from the plant section of the website) and got flowers. When I called to ask about the mix-up, the employee said it was FTD's fault. She also said the same thing had happened before. She offered to "swap out" an Orchid plant for the Orchid flower arrangement, but it had already been delivered and would have ruined the moment for my wife. The employee was rude, dismissive, and defensive. I would have been fine with a partial refund. The arrangement is beautiful, but the customer service was abysmal. 

Michelle P. 

on Yelp

14 years ago

my boyfriend ordered me flowers for valentines day, they said they would be delivered in the afternoon on feb 14, they still werent here by 6pm so my boyfriend called and they said they were still delivering for a couple more hours. we called at 8pm and there was no answer, we never got the flowers and not even a courtesy call. when i called them on the morning of the 15th she had a million excuses why they didnt get delivered and she was extremely rude. seriously not even a phone call. i would never recommend this business ... read more

Sherri G. 

on Yelp

15 years ago

I ordered a bouquet for my daughter (from her boyfriend that was out of country). I ordered online and they were delivered the next day. Problem came in when I saw that they were missing a major element, the regular size roses. So, I proceeded to call the florist and ask about why there was no regular size roses (only spray roses which were also part of the bouquet I chose). Well, I agree that the customer service was sorely lacking as I spoke with the manager of the shop. She made excuses for running out of the roses, etc. ... read more

Peggy M. 

on Yelp

15 years ago

In ordering a corsage for my mother's birthday, not only was it not finished at the time they quoted me for pick-up, it was completed with bright yellow-gold flowers rather than the pastel I requested. I actually felt embarrassed giving it to my mother! Very disappointed and will be looking for another florist in the future! 

Merrilee T. 

on Yelp

17 years ago

We used Bothell florist for the corsages/bouts for my wedding and I was stunned at how much they didn't appear to want our business. We had a huge wedding party and were going to hand them $400 for all of these! They quoted me one of the better prices and they were close to the wedding site, so I agreed, even though the lady on the phone was less than friendly. Everything question I asked was turned around into her correcting me or criticizing something I said. After a bunch of snipping, I placed our order, 3 weeks in advanc... read more

Heidi P. 

on Yelp

17 years ago

As for the actual arrangements that come out of this place, they seemed nice enough. The customer service on the other hand was not nearly as pretty. I wasn't treated poorly, but I felt the staff was indifferent to their customers. I needed help in a unique situation. My aunt, who lives in PA was going to be calling in an order. I explained to them my situation and they handed me a card saying, have her call in. I was like oh ok, let's check out some other places. They just didn't seem to really want my business. Ano... read more