Mason's Florist

Kathy B. 

on Yelp

5 months ago

The owner's attitude is horrible. We ordered two flower stands for my grandmother's funeral. The flower stand looked nothing like the picture on the website. We called the Mason florist shop about the flower arrangement while we were at my grandma's wake which they delivered it that day at a good enough time before the wake.. The owner got very aggressive over the phone about our complaint in regards to them not looking nothing like the picture. Once we stated something about small claims court she got even more aggressive ... read more

Don H. 

on Yelp

7 years ago

Sad that when an order is placed, long distance and it only has to go three miles with an $8 delivery charge, they can't get it to the receiver on the specified day even though an email confirmation was sent. ??? I will certainly choose differently the next time. 

Dalton P. 

on Yelp

8 years ago

I have never understood why people running a business want to be so rude. I called and the phone rang forever was the first let down. Second, the uneducated prick that answered the phone was nothing but attitude. I told him what I was looking for and he asked what price I saw it for?? You don't know the price of your own product? When I told him it was around the $30 dollar range he lost it saying they don't sell under $30 (and then had the nerve to say they really shouldn't be that cheap) first off this is your business not... read more

Elaina R. 

on Yelp

10 years ago

I placed an order online for a Sympathy bouquet for a colleague who lost his father. Not only did they call me and yell to others in the establishment while on the phone, the flowers delivered were nothing like what was portrayed online. I am embarrassed for my colleague to have received those flowers from our company. I will never order from them again, nor will I ever recommend them. When the site says it may substitute for equal quality, it showed show that flowers are substituted with those of extremely poor quality. Ver... read more

Emily S. 

on Yelp

10 years ago

I usually use Holiday Flowers but decided to branch out this time and try somewhere new. I ordered a bouquet online for my mother in laws birthday and spent $50. Never received any sort of confirmation email so I called 3 times to confirm over the phone. No one ever answered! My mother in law later sent me a picture of the flowers and they are hideous and nothing like the photo online. The photo online was filled with pink and purple and white flowers with a satin pink ribbon. The flowers she received were all variations of ... read more

Kelsey W. 

on Yelp

11 years ago

If I could give them 0 stars, I would! This is the worst florist ever with the worst customer service. My husband ordered flowers for me from this florist, and the picture online was beautiful. What I received was a totally different story!! Cheaper flowers were substituted (including baby's breath that had been spray painted pink), and they were arranged so poorly that they began to die off quickly. Plus, in an obvious attempt to offset their cheap substitutions, they added a cheesy butterfly and a balloon. So what was deli... read more

Courtney V. 

on Yelp

11 years ago

Very rude customer service! I specifically ordered flowers from here because their web site said they could deliver on Thanksgiving. So after calling several flower shops this shop had a Thanksgiving delivery date available so I went with them. They did not deliver on Thanksgiving and called me the following morning to tell me. The lady I spoke with on the phone was extremely rude and made it sound like it was my fault I didn't know they would not deliver on Thanksgiving. Such rude customer service I will never order from he... read more