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Liz Lee Flowers
- Flowers & Gifts
- Vernon Hills, IL
About this business
Location details
1306 S Milwaukee Ave, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had a very unpleasant experience with the owner of this store. I came in to ask for his help with a community project and he was very rude to me. As I started to explain the help we were seeking (which would not have cost the store anything in terms of time or money), he said, "Hurry up! I'm very busy!" and wouldn't even look at me. The other florists in the area I spoke with regarding this project were very nice and more than willing to help. Given that others have also complained on Yelp about the owners being rude, ... read more
I'm writing this review because I want to warn others of how rude this company is. My boyfriend sent me flowers for Valentine's Day to my work. They arrived a day early and I thought they were absolutely beautiful. I posted pictures to my Instagram and Snapchat and sent them to my boyfriend so he can see what a great job this company did. I noticed the flowers had droplets of water all over them but thought it was pretty and didn't read too much into it. Well the next day, (today) when I went back into work, I noticed A LO... read more
Business response:
We are sorry we hurt your feelings. At 7:30 AM, we received your call to replace the flowers Among the flowers that your boyfriend sent were pink majolika spray roses which naturally "wilt" because the stem is softer and more flexible. this kind flower is very popular for weddings. They're not as stiff as regular roses. That is why I asked if you wanted the same flowers and we need back old flowers too. because the same "wilting" problem might be occur again. our policy to make sure the old flowers are exchanged whe... read more
Worst customer service I have experienced with ANY business for quite some time. Order for flowers and box of candy was placed online. I never received a confirmation email after delivery (which reputable florists/businesses provide), so I emailed (no response) and then called to confirm delivery - they were confused, rude and chaotic. I had the order number ready for reference, but they insisted on name only - and then I could hear the man and woman trying to figure out if the order had been delivered. After confirming deli... read more
If could give a 0 I would! I ordered my mother an orchid and received a cut orchid that died with in a week! I called and spoke with the manager and got screamed at for about 10 minutes on the phone on how I ordered the wrong thing and that everything was my fault. They did send a replacement which I said I did not want because they will die in a week again. The manager I spoke with was very rude and never let me ask a question on how to resolve the problem that was at hand she just yelled at me. I have worked in costumer... read more
I ordered Valentine's Day flowers. I did not receive the arrangement I ordered. I received a smaller arrangement.
Sent an arrangement that looked nothing like what was ordered online. Tiger Lilies began to fall off TWO hours after delivery. Very few actual flowers in display, mostly filler. Called to complain, woman barely spoke English and said new flowers would be delivered next business day. They never arrived. When called to inquire I was told the driver never dropped the vase. That's not what I said. I was told I didn't have my story straight. I was hung up on. Extremely unprofessional and a flower arrangement that looked ... read more
I am writing on behalf of my 85 year old mother. She was sent an arrangement on the anniversary of my father's death, and within 2 days the flowers were brown and wilted. I called the florist, sent pictures, and was refused a replacement. My mom threw the flowers out one by one, and threw out the whole bunch on day 4. The owner was very rude, and stated that "everyone at _____ (retirement community) complains about their flowers". Don't go here.
Business response:
We appreciate you taking the time to express your disappointment with our services. Knowing that we strive to do our very best for every single customer it saddens me to hear your experience was less than perfect. If you could please contact me directly at the shop I would greatly appreciate it. Once again, my sincerest apologies.
After reading the YELP reviews, I decided to give this local Lincolnshire flower studio a try. I drove over yesterday to pick out flowers (and look the place over) for my beautiful wife on our 42nd wedding anniversary. After doing so, and waiting over 10 minutes while they tried, 4 times, to finally checked me out, we agreed that I would pick up the flowers at 10:00am today 10/21... our anniversary date. I arrived today at 10:15... to utter confusion... my order was not ready, didn't seem to remember the pick up time, and... read more
I couldn't be more disappointed. I tried getting a bouquet of flowers delivered to my wife for her birthday. This gift was from our 3 and 1 year old daughters. After placing the order online I received a call from the florist saying she wanted $5 more. I said no the price and item online is what I wanted. She said she could make a small arrangement for me for that price. Again I said no that is not what I ordered. She then said she will not make it for me and hung up on me. I will add to this post if I don't get my ... read more
Frequently asked questions about Liz Lee Flowers
How is Liz Lee Flowers rated?
Liz Lee Flowers has a 4.2 star rating with 235 reviews.
When is Liz Lee Flowers open?
Liz Lee Flowers is open now. It will close at 5:30 p.m.