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Ivywood Florist
- Enterprise, AL
About this business
Location details
604 E Lee St, Enterprise, AL, 36330, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I ordered flowers for the sister and my niece for Valentines Day. I had both bouquets delivered to the same address, because they live next to each other. I spoke to someone Monday evening, maybe Pete. I understand mistakes happen. You put the wrong card on the flowers, see below. There is a big difference between a $75.00 bouquet and a $50.00 bouquet. But to tell me, that you would call and explain the mixup is sad. How do you tell a person, oh, that lovely expensive bouquet of flowers is not yours. Your is the cheap on... read more
Business response:
Valentines Day is our busiest day of the year. We send out hundreds of arrangements. We try very hard to fill each order with our full ability and attention. Indeed the cards were accidentally put on the wrong arrangements by accident by one of the designers. When the customer notified me about the mix up I offered to go switch them and apologize for the mix up. When I told her what I would do she said "no it would embarrass me"!!! We try not to make any mistakes but when we make one and you offer to straighten it out and ex... read more
Rude staff that can't make deliveries on time as promised and paid for. Ruined a day that should have been special.
Business response:
This is a fake customer. She has never used us but is part of a group of people that are coordinating an attack on my business. Know this is a hate post. Not a customer.
Let me take the opportunity to accept your apology for calling back my sister in law and berating her and for calling me a coward. I know you didn't mean to. So to all prospective customers who read these reviews to help the decide where to shop. I hope I will have nothing else to say about the "customer service and professionalism" you can expect from ol' Pete from Ivywood Florist. If you too would like to be made to feel that his shortcomings are your fault, buy his flowers. If you want to be happy with your order..... go... read more
Business response:
We tried to contact this man with the only phone number we were provided. We called twice to let him know we had a delivery for him. The next day he called and said he was away at work not home and didn't even listen to his messages until the next day. We were not instructed to call the sender back. He was not home anyway but at work all day. As far as that Thanksgiving dinner being served a day late I would suggest answering your phone to see when it's being served. And before he dipped his pen in acid to call someone inc... read more
Pete could sure use some lessons in customer service. Instead of blaming the customer, maybe admit you mistakes and fix the problems. If you shop from this guy, you'll be at fault if he drops the ball. Simply look at the other comments in these reviews. Complaints are not met with "I'm sorry" or "how can I fix the problem." Instead, the owner plays mental gymnastics to place the blame anywhere but on his shop. I would go somewhere else, and save yourself a potential headache.
Business response:
Apparently this family doesn't understand we can't deliver to someone that we can't contact. They have decided to pile on and with a coordinated effort hurt a business. I have been in business for 24 years never faced such an unreasonable group. Scary for any one serving the public
I ordered flowers for my brother and his family to arrive on my sister's birthday, the first since her passing. They were not delivered. The man who works there first blamed it on my brother who couldn't answer his phone at work, a day he requested off in honor of his wife. Then I was to blame for not leaving correct instructions. The only victim here was the florist in his words. They had my phone number but didn't call. After he called to insult my family, he kept TALKING and would not let me speak. Such sadness on top of ... read more
Business response:
I need to address the false statements that were put on here by Mary and her brother in law. She called us sent us an order to send an arrangment to her brother in law. She gave us one contact number. We called the number twice and left messages. She never said call me back. We always contact the contact and wait for a call back to deliver. The next day he called us and said he was at work not home the day before and didn't didn't answer his phone or even listen to his messages until the next day. He attacked me on the phone... read more
I have ordered flowers from them twice and both times they failed to deliver the flowers on the day I paid for, without even a call or email as to why. The Flowers are of good quality when they do arrive, but they should be when your paying over a hundred dollars for them.
Business response:
Yelp seems to help destroy business in these times of a pandemic. They are nothing more than a place for bad customers to vent that want to get free merchandise, or are filled with some reason to lash out. Usually for using false statements. Please read complaints with a grain of salt....depressing when you can't get off their site. We have been voted favorite Florist in our town for 20 years.
This is the second time I have placed an order from there. First time my flowers were not delivered so I drove an hour and a half to pick them up and deliverers them myself (they stated they didn't see it). Second time I ordered was today for my wife's birthday and in the comments I put when she would be off, however, at that time it was not delivered so I then called Pete stated he had not received an order today and placed me on hold about 5 mins later he finds it under the order for the next day. Pete stayed to me it was ... read more
I was so disappointed with the quality I saw when I arrived at the funeral home. I ordered from out of town so maybe they didn't think I would ever see them. Should not matter. It was from two families so the size and the quality was embarrassing. Guess I should not have took their advice on a dish garden. Not much of a garden. Lesson learned!
DO NOT WASTE YOUR MONEY OR TIME HERE!! This business was HOURS late delivering flowers to my home. The only reason my mother was not there when the flowers FINALLY arrived is because I asked her to stop somewhere to buy us some time. This man was rude, his staff was rude. I have never been more appalled at a business's customer service. I was asking him (before he went off on a tantrum ) why he would tell me that the flowers would be there that morning at 10:00am if they couldn't get them there until 1:20pm. WITHOUT EVEN A C... read more
Business response:
We delivered on time.....he was not there. Soon as he called and said " I'm here now" we took it back. You also went on a wedding site the " knot " and claimed we were late with wedding flowers You live in another state. We never did your wedding.
Frequently asked questions about Ivywood Florist
How is Ivywood Florist rated?
Ivywood Florist has a 4.1 star rating with 123 reviews.
When is Ivywood Florist open?
Ivywood Florist is closed now. It will open tomorrow at 9:00 a.m.