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Flora Couture
- Florists
- Las Vegas, NV
About this business
Location details
2404 Western Ave Ste. A, Las Vegas, NV, 89102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was told that they would be able to do the flowers for my daughters upcoming wedding. We exchanged emails with details and then two weeks later I was told oh sorry we are booked and cannot do flowers for her wedding. Two weeks waisted, this is terrible customer service!!
This is usually my go to spot for flowers and i have been coming here for years. I just came to pick up a rose arrangement for my girlfriend and instead of it looking all nice and balanced and romantic, it looked like flowers for a funeral not for a romantic gesture. Way too much leaves that took away how beautiful roses are. I really am disappointed and don't think i will coming here again. I didn't even give them to her because how bad they was. You can definitely go elsewhere for the price.
Business response:
Hi, Craig, I am so sorry to hear that you had any dissatisfaction with your florals from us today. I wish we had known that there was any issue. I would be happy to have these picked up and replaced for you tomorrow. Please feel free to reach out and ask for me, and I would be delighted to assist. We truly strive to ensure our clients are always happy as we know how important it is to share your emotions and we take pride in being able to be a part of that. Please let us know how we can assist in making this experience bett... read more
My daughter's wedding was on Saturday 10/19/19. The florist or whoever they sent to set up the flowers at the church was LATE! The church coordinator said the florist called and was supposed to be there at 3:15 pm. I arrived at the church at 3:20 pm and the flowers were not there! I called flora couture at 3:23pm (I have my cell phone record to prove it) and was put on hold then was told that florist was running late (it was a 6-minute hold/call). It was 3:40 when the flowers arrived. Half of our 150 guests were already sea... read more
Business response:
Annie, I am so sorry to hear that everything was not absolutely perfect for Joy's special day. I take great pride in making sure that every wedding is given the utmost care to details and I cannot tell you how sad it makes me to hear that something was not 100%. I did have the opportunity to speak with Joy following the wedding and we addressed the normal church restrictive timeline (access only allowed 1 hour prior to a ceremony, which had been previously discussed) and thus the reason for our maximum of a 1 hour set up t... read more
DO NOT USE. I received flowers from Flora couture & from another, less expensive, florist last Saturday, 5/ 18. The FC flowers arrived looking bedraggled but I was hoping they would perk up with water. No such luck. The other flowers still look gorgeous 5 days later, 5/23. . The FC flowers are almost dead. They were ordered by an out of town relative so I guess they felt safe sending such sad flowers. I am posting pics so you can see the difference. Very disappointing.
Business response:
Hi, Karen, I am so sorry that your flowers have wilted or were not perfect upon arrival. The sender picked an item for you off of our website and we truly wish you would have reached out to us to let us know that they were not perfect upon their arrival. Different flower varieties have different life spans and we would be happy to replace them and would love the opportunity to make sure you are happy with your birthday gift. Please let us know if we can reach out to you via phone or please contact our customer Service Mana... read more
I used them for my wedding as the preferred vendor for Bears Best Golf Club. Honestly I felt they were totally overpriced and I felt like I was getting ripped off. I would have spent way more $ but they way they do business and the hurry up and make a decision n sign the contract (which was a ridiculously long w tons of extra charges n fees, they charge you for paying w a credit card n $40 to drop them off!) it just left me w a bad taste and I wanted to change vendors honestly. But I used them anyway, the flowers were nice b... read more
Business response:
Kim, I am so sorry to hear you felt hurried or rushed in any way and even more sorry to hear you did not feel you received your monies worth. I pride myself and my company on making and putting out the very best and truly giving our client's a fabulous value. I never want an upset client, especially when it has to do with your wedding. I know your special day is past, but I would greatly appreciate the opportunity to see what I can do to make it up to you. Please give me a call at 702-221-1220. Warmly, Michelle Joy Howard
WORST customer service EVER! Had a problem with flowers, they didn't and wouldn't fix it! NEVER will I make a purchase from them in the future!
Business response:
Dear Cheri, First, my apologies for the delay in commenting as I had been out of the office and wanted to research on my return. As I understand, the flowers were for Cynthia. I am so sorry that you had any negative experiences. It is our practice to always replace flowers that have expired (as it is very, very rare) when contacted within a 24 hour period and often will accommodate within a 48 hour period following delivery based on a case by case evaluation. After that time frame, we have no way of knowing how those flo... read more
Worst flowers I've ever received my boyfriend sent from here on Friday 3/1 for my birthday. I'd give them a 0 if I could. His secretary called on Monday and told them how the flowers especially the roses were turning brown the very next day. Wouldn't do a thing because she didn't call Saturday. Well she doesn't work weekends. Lost a good customer but I doubt they care or they'd have done something about it.
Business response:
Cynthia, First, my apologies for the delay in commenting as I had been out of the office and wanted to research on my return. I am so sorry that you had any negative experiences in your flowers for your birthday. It is our practice to always replace flowers that have expired (as it is very, very rare) when contacted within a 24 hour period and often will accommodate within a 48 hour period following delivery based on a case by case evaluation. After that time frame, we have no way of knowing how those flowers were cared for... read more
Staff confused the address and flowers were not delivered for Birthday girl . Then it took them 5 days to reach me for a late delivery. They did not apoligize and gave me the run around for a Mgr. Definately NOT profesional!
Total ZERO. BEWARE! My daughter sent numerous emails, left numerous message and after three weeks they finally contacted her. That was Red flag #1, three weeks? Red flag #2, they never called her for a phone consultation on the time and date set as promised. Red flag #3, who does wedding arrangements and consultations over the phone? Red flag #4, they don't answer their phone. BEWARE. I seriously don't believe they can deliver on someones wedding day when it matters the most as they can't even return phone calls or ema... read more
Frequently asked questions about Flora Couture
How is Flora Couture rated?
Flora Couture has a 4.7 star rating with 523 reviews.
When is Flora Couture open?
Flora Couture is closed now. It will open at 8:00 a.m.