Blooms From The Heart

Brooke M. 

on Yelp

5 years ago

My fiancé doesn't live in the states and sends flowers for our special occasions/just because when we aren't able to be together. He's placed substantial orders ($80-150 arrangements), and every time has been a disappointment. Last year (May 2020) he ordered a dozen long stem red roses, and within a day they were droopy/wilting. The owner, Lana seemed apologetic and stated that the pandemic had made it difficult to get flowers but she had a fresh shipment coming. I understood since it was May, and yes, we were all adjusting ... read more

Luis M. 

on Yelp

7 years ago

Spent 30 minutes picking out items. Finally picked something out I liked. Processed my card and when I called to confirm the order is then when I had a bad experience. She was rude answering the phone and answering any questions I had. The whole order I had made was items they were all out of! What if I didn't call?? I was just going to get told on Monday that they did not have any of the items?? I do not recommend this place one bit. Maybe if they get an updated website where they can notify the customer that they are out ... read more

Jordan M. 

on Yelp

8 years ago

DO NOT ORDER FROM HERE! Bait and switch! I ordered a beautiful arrangement that was pictured online for Mother's Day and the arrangement received was maybe half the value of the one I ordered! The one I ordered was tall, full of blooms, and had Lillie's (my mother's favorite). The one received was 80% greenery, no lillies, few roses and a couple of unbloomed stems. When I called to ask them to send the correct arrangement to fix the problem, the owner told me she had "upgraded" the arrangement to include roses (which it incl... read more

Marcie E. 

on Yelp

8 years ago

How disappointing! I tried to give a local cypress business my business instead of using my normal florist in the Galleria area and you failed miserably! Maybe you need to rethink how many orders you take on a busy holiday like Valentine's Day If you can't handle delivering in a timely manner. I even called you at 5:00 asking about them and the excuse was traffic.....4.5 hours later you finally show up! 9:30pm is beyond UNACCEPTABLE! 

Teri A. 

on Yelp

8 years ago

I found this beautiful arrangement "Expressions of Pink" on 1-800-Flowers's website on 2/7/18 and asked if Blooms From The Heart could do something like this, just I wanted it a little bigger with a butterfly and balloon. Lana said she could do something close to it. She had a different color of one of flowers and that was fine. What was provided was not even close to my order. All of the carnations are grouped together at the bottom and then everything else on top. You can only see 2 roses in the front but Lana claims t... read more

Kara S. 

on Yelp

8 years ago

I ordered flowers for my sister's graduation. The flowers they delivered were NOT what I ordered and they were already dead. Even the graduation balloon was deflated. The owner of this company (who we got in contact with) said that we are too hard to please and basically that it is not her problem. Do NOT use this company, very disappointing. I told a couple of other friends about this and I have had others say they had a similar experience. I am not one to write bad reviews on small businesses but I feel the need to warn ot... read more

Christi T. 

on Yelp

10 years ago

They did not deliver on date specified and offered no communication about it until I contacted them. They supposedly upgraded the flower arrangement to compensate, but I'd rather have them deliver on time instead. No apology, just a response stating that it's the busiest time of the flower delivery year and apparently other stores are doing the same thing. I would hope in the future they would communicate that they may or may not be able to deliver on a specified date in order for possible patrons to plan accordingly. 

Nikki W. 

on Yelp

10 years ago

Received a bouquet on Feb 12th as a Valentine's Day gift. The flowers seemed to have bloomed already and the fillers / foliage did not seem appropriate choice or color. There were gaps and very sparse. It was not appealing to the eye especially to have paid 61 and some change, which included delivery and tax. I was also not pleased with the ugly and raggedy cut tulle that was distastefully tied to the vase. I called the shop days later, to explain my frustration in a very professional manner. Owner answered and was extremel... read more