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Holly's Gardens & Florist
- Florists
- Denton, TX
About this business
Location details
700 E Sherman Dr, Denton, TX, 76209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ordered what seemed to be a beautiful cake arrangement. Received voicemail and email telling me they didn't do that (!) but could send an alternative. Replied to email requesting that they send an alternative. Waited on my niece's 21st birthday for confirmation of its delivery. It did not arrive. Sent another email as it was late on Saturday and the phone wasn't being answered. No response. When I called on Monday morning, they were apologetic but blamed another staff member. No responses to emails, no willingness to make up... read more
Business response:
Our sincerest apologies for the miscommunication. We take pride in helping our customers, but it looks like dropped the ball for you here. We're not quite sure what happened, but we'll address your concerns our team to get to the bottom of things. If you'd like to reach out offline, we'd be happy to discuss things more with you. Regards, Joe P., Owner
Placed an order via my local florist on Wednesday morning to deliver flowers on Friday to my parents. Order was accepted by Holly Gardens and confirmed by phone on Wednesday and then canceled late Thursday night with no advance notice because "they were too busy". They won't even return my florists calls....Now no flowers will be delivered to my parents!
Business response:
Margie, we apologize for the confusion with your order. We'd never want anyone to go without their flowers, so there must've been some miscommunication with our team. If you'd like to reach out offline, we'd be happy to discuss things more, and we'd love the opportunity to make things up to you. Regards, Joe P., Owner
Flowers were not ready when he said. Our order was lost or forgotten, and when we began to inquire about it, he resorted to trying to be funny rather than being helpful. He did deliver them, but not on time. He offered no extras, discount, or other way to make it right.
Business response:
Chris, we're so sorry your flowers weren't ready on time. It is very serious to us and we apologize if the impression we gave you was otherwise. We love what we do and we care for our clients, we wish that had been better portrayed to you during your purchase. Again, we're sorry you had to wait longer than anticipated for your flowers. Thank you for reaching out. Take care, Holly's Garden and Florist
Tried to purchase flowers and called directly after looking at their website. Indicated I wanted the Divine Love arrangement listed on website for $109. The lady who answered immediately said that price was no good and was rude. If your pricing is no good or you're not going to honor your stated prices, then take the website down. Don't use Holly's Flowers in Denton. Rude and unprofessional.
So sorry I used this florist. Ordered flowers for my daughter's 25th birthday - I live in Mississippi and she lives in Denton. Upgraded to the "Premium" bouquet for $89.95 - all in all over $120........ what she got and what I ordered are not even comparable. When I called he just didn't understand what my complaint was.........REALLY??? I can't believe I wasted my money...... She loved them, of course, but for the money I was very disappointed. I think I'll shop around to another florist the next time.
Business response:
That's a disappointing thing to hear, Kerrie. It sounds like we had some miscommunication. We're pleased to hear your daughter still loved the arrangement we made her. We hope you give us another shot to prove you with what you want -- we know we can. All the best, Holly's Gardens and Florist
I ordered online and was charged. Moments later I got a phone call stating that the arrangement I had ordered was not available. No where on the site does it say that the orders are based on availability...and it was a featured item. I was offered a "green plant" instead. When I asked if she could be more specific, she could not. They had no idea what was in stock, what I was looking at on THEIR OWN WEBSITE, and the woman on the call was snippy and rude. I will never try this company again, and I would advise others to do th... read more
I have never been more disappointed with a florist in all years of experiences. I spent a considerable amount of money on an arrangement and it was a small, insignificant display in comparison to other florist I have used in the past in surrounding cities. The flowers were fully opened and not fresh at all, therefore, the arrangement did not last long at all. I heard about it and issued many apologies and was embarrassed. The receiving party took pictures and sent a note of to the florist and heard not a peep from them. ... read more
Frequently asked questions about Holly's Gardens & Florist
How is Holly's Gardens & Florist rated?
Holly's Gardens & Florist has a 4.7 star rating with 372 reviews.
When is Holly's Gardens & Florist open?
Holly's Gardens & Florist is open now. It will close at 5:00 p.m.